Shipping
WHAT TO EXPECT:
KetumLife offers discounted expedited shipping via Priority Mail and Priority Mail Express through the United States Postal Service (USPS). Before placing your order, please acknowledge the following regarding delivery time expectations:
- COVID-19 Update: USPS is advising customers to expect delays due to the impacts of COVID-19. Please be aware that the expected delivery time frames below are affected.
- We do not guarantee delivery dates. We only guarantee that your order will be delivered from our warehouse to the post office on time.
- All orders placed before 3pm MST are shipped the same day. Orders placed after 3pm MST will be shipped the following day. We do not ship on Saturdays, Sundays, and postal holidays when the post office is closed.
- Priority Mail service has an expected delivery of 2 or 3 days from the date the order is shipped (excluding Sundays).
- Priority Mail Express service has an expected delivery of 1 or 2 days from the date the order is shipped (excluding Sundays).
- During the holiday season, it is not unusual for delivery times to extend several days beyond this window.
- We will not refund shipping costs if USPS does not deliver by the expected date.
All packages are shipped discretely for your privacy.
WHERE DO WE SHIP TO?
KetumLife currently ships domestically from Texas to all 50 states in the U.S. except for the following locations:
- Alabama
- Indiana
- Vermont
- Wisconsin
- Arkansas
- Rhode Island
- San Diego, California
- Jerseyville, Illinois
- Sarasota County, Florida
- Oceanside, California
- Ontario, Oregon
- Union County, Mississippi
