Returns & Refunds
We want to provide 100% customer satisfaction. If you are unhappy with our products when you buy kratom capsules online or any of our other products, please contact us and return the product and we will work with you to provide a solution to your needs either a refund or replacement. When our customers buy kratom capsules online or other kratom products, we strive to make sure they are satisfied with their purchase.
Please Keep In Mind That,
- We have a 100 Percent Money Back Guarantee on any UNUSED PRODUCT. Meaning if you do not like a product you can return it for credit, exchange or full refund of product cost. This does not include a refund for shipping, additionally you will be responsible for shipping back the product. Once we receive it, we will weigh it and credit you the value of the returned product.
- We can only refund products that customers purchase from us directly.
- Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
- On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.
- NuWave Botanicals does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at KetumLife and adequately packed before shipment.
- KetumLife will not reship a returned item for any reason
NOTICE: You should expect to receive your refund within a week after we receive the product back to us. Please have patience.